eCommerce Show North took place this week in Manchester. The event brought together some of the best minds in eCommerce to discuss the latest industry developments and trends. One of the leading topics on everyone’s mind was building digital agility and reinventing the customer experience. Below is our team’s key takeaways from the event:

  • The Think mobile-first. 78% of searches for local business information using a mobile device results in a purchase (via @UKFast)
  • Buyers want to be treated as individuals. Be highly adaptive, automated, predictive & resonate emotionally (via @SteinIAS)
  • A single second delay in your website loading time can result in a 7% loss in conversion, and 40% of web users will abandon a website if it takes longer than three seconds to load ( @BusinessStaffs)
  • The future of #eCommerce brands is to go direct – product depth builds loyalty to brand sites (@Peoplevox)
  • 89% of people will recommend a brand after a positive experience on mobile ( @26digital)
  • The UK Ecommerce market is predicted to double to £645bn by 2018 (@eCSN17)
  • 80% of consumers feel that companies do not recognise them as individuals (@mppglobal)
  • 40% of eCommerce sites don’t optimise images (@UKFast)
  • No single person exists to solve all of these problems. E-Commerce is everyone’s business (@SarahSalts)
  • 31% of online shoppers say they are more likely to purchase after a live chat (@UKFast)

Were you at eCommerce Show North? What were your top takeaways from the event? Comment below to share your thoughts!